Bizcast: SaaStories – In Conversation with Vijay Shankar Co-Founder & Director of Solutions Engineering at Freshworks
- Vijay is the Co-Founder & Director of Solutions Engineering at Freshworks. Vijay has played a key role in the development and scaling up of Freshdesk, Freshservice and Freshchat.
- In this candid conversation, Vijay recounts the early days of FreshWorks with many anecdotal stories that were never heard before. For example his first hire in Customer Service. Or how FreshWorks nearly chose Bangalore as its headquarters.
- Early on there was an initiative that FreshWorks called 100 customers in 100 days – an ambitious plan early on. How did that come about? Vijay narrates it in great detail for all to learn.
- How did FreshWorks really grow into this giant success that it is today? The clue may be in the approach and it sounds like the Slack story. Start small within a company – Land and Expand.
- What was the role that Shekhar Kirani of Accel, the first investor in FreshWorks played in guiding the top management, the role of gamification and how the rocket ship took off?
These and more Stats, Data and inside stories in this insightful episode of SaaStories
Run time – 1 hour 20 mins